Frequently Asked Questions
Everything you need to know about shopping with Melanie Lyne.
What is your return policy for online orders?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns can be processed via mail or at any Melanie Lyne boutique location.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship exclusively within Canada and the United States. Please refer to our shipping page for detailed rates and estimated delivery times.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. You may return the items once they arrive.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I determine my size in Melanie Lyne apparel?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit for our contemporary silhouettes.